FAQ

After submitting your inquiry, an automatic confirmation email is sent to you. If you do not receive this auto-reply, or if you do not hear back from us within one week, your email address may have been entered incorrectly or our message may have been blocked by a spam filter. We sincerely apologize for the inconvenience and kindly ask that you contact us again using a different email address.

We are pleased to provide support in English. However, to ensure accuracy and prevent any misunderstandings, we kindly ask that all inquiries be submitted through our inquiry form on our website. This allows us to provide you with accurate information and ensures that your requests are properly recorded. Thank you for your understanding and cooperation.

Yes, we ship worldwide. Shipping costs are calculated based on the destination, size, and weight of the package.

[International Customers] We offer three shipping options:Use your own courier account (Freight collect) How it works: Please provide your account number (e.g., FedEx, OCS, DHL). We will ship your order via freight collect, and the carrier will bill the shipping fees directly to you. EMS (Express Mail Service) How it works: Since EMS is prepaid only, we will calculate the shipping fee and add it to your quotation along with the product price. Note: EMS may not be available depending on the destination country or region. If unavailable, we will guide you to use our partner courier service instead. Our partner courier service How it works: If you do not have your own courier account, you can use our international partner courier. The actual shipping cost will be billed together with the product price. [Domestic Customers] We select the optimal shipping method based on the product characteristics (size, weight, shape) and the delivery destination. As each carrier has its own terms and regulations, we kindly ask that you leave the selection of the appropriate shipping company to us.

Please send your requested product list and shipping address via our contact form. We will provide a quote within 4 to 5 business days.

Yes, we do. Please contact us via our inquiry form.

Your order will be officially confirmed once we have verified your payment.Please note that for all items, including those from other manufacturers, we only begin the ordering process after your payment is confirmed. Therefore, we are unable to start the ordering procedure until your payment is received. Thank you for your understanding.

For both domestic and international customers, we accept bank transfers only. Please note that credit cards and PayPal are not accepted. The bank account details will be provided on your quotation.

Yes, they are. Please note that the product price and shipping costs do not include customs duties, taxes, or other fees. All such costs are the responsibility of the purchaser. We will include all necessary documents for customs clearance with your shipment.

Yes, we will notify you of your tracking number via email once your order has been shipped.

Some items are in stock, while others are made to order. Please provide the part number or the product name and contact us via our inquiry form so that we can check the availability for you.