FAQ

Yes, we ship worldwide. Shipping costs are calculated based on the destination, size, and weight of the package.

【International Customers】 We use shipping carriers such as EMS, OCS, FedEx, and DHL. We are happy to accommodate your preferences and provide flexible shipping solutions. If you would like to pay for shipping upon delivery (freight collect), we can arrange this if you have an account with FedEx, DHL, or OCS. Please provide us with your account number. 【Domestic Customers】 We select the optimal shipping method based on the product characteristics (size, weight, shape) and the delivery destination. As each carrier has its own terms and regulations, we kindly ask that you leave the selection of the appropriate shipping company to us.

Please send your requested product list and shipping address via our contact form. We will provide a quote within 4 to 5 business days.

Yes, we do. Please contact us via our inquiry form.

Your order will be officially confirmed once we have verified your payment.Please note that for all items, including those from other manufacturers, we only begin the ordering process after your payment is confirmed. Therefore, we are unable to start the ordering procedure until your payment is received. Thank you for your understanding.

International Customers We accept bank transfers. Please make your payment in US Dollars. Domestic Customers We accept bank transfers. Payments will be billed in Japanese Yen.

Yes, they are. Please note that the product price and shipping costs do not include customs duties, taxes, or other fees. All such costs are the responsibility of the purchaser. We will include all necessary documents for customs clearance with your shipment.

Yes, we will notify you of your tracking number via email once your order has been shipped.

Some items are in stock, while others are made to order. Please provide the part number or the product name and contact us via our inquiry form so that we can check the availability for you.

We are pleased to provide support in English. However, to ensure accuracy and prevent any misunderstandings, we kindly ask that all inquiries be submitted through our inquiry form on our website. This allows us to provide you with accurate information and ensures that your requests are properly recorded. Thank you for your understanding and cooperation.